FAQ

Are ATM fees reimbursed?
Presidential does not reimburse fees charged by other ATMs for most accounts.  For Checkless Checking accounts, ATM fees charged by domestic ATM owners ar...
Thu, Mar 12, 2020 at 3:48 PM
If I open an account, can I have a Visa® Debit Card instead of an ATM card?
During the personal account application process you choose either an ATM or Visa® Debit Card (for personal accounts only). Visa Debit cards must be linked...
Thu, Mar 12, 2020 at 3:51 PM
Can I choose or change my PIN (Personal Identification Number)?
­    There are two ways you can select/change your PIN for your ATM or Visa Debit Card.    1.    When you receive your Card in the mail, there will b...
Thu, Mar 12, 2020 at 3:54 PM
Is there fraud monitoring provided with my ATM or Visa® Debit Card?
Yes, transactions are reviewed by Presidential's free fraud monitoring service, EnFact.  Presidential's fraud monitoring service reviews all card ...
Thu, Mar 12, 2020 at 3:57 PM
Who is eligible for our Bill Payer service?
Our online Bill Payer service is available for all Presidential customers with personal or commercial checking accounts. Money Market accounts transaction...
Fri, Mar 13, 2020 at 1:41 PM
How do I pay bills online?
When you register for personal Online Banking, you can simultaneously register for Bill Payer.  After gaining access to personal Online Banking, click on ...
Thu, Mar 12, 2020 at 4:09 PM
How can I change from one checking account to another on my Billpayer?
You can change your Bill Payer related checking account number or add additional checking accounts by calling our Customer Service Center at 800-383-6266 ...
Fri, Mar 13, 2020 at 1:37 PM
How are payments sent through Bill Payer processed?
Payments can be sent one of three ways, Electronically (ACH), Corporate Check (Bill Payer Co. check), or Draft Check (check drawn off customer's accou...
Fri, Mar 13, 2020 at 1:40 PM
How do I know what payment method will be used?
The Bill Payer service may initially send a payment out by draft check if it is a payee that does not match their directory. They may update the payment m...
Fri, Mar 13, 2020 at 1:44 PM
When entering a payment, what date do I enter?
You are asked to enter a due date when entering the payment. It is highly recommended that you enter a date earlier than the actual due date to allow suff...
Fri, Mar 13, 2020 at 1:48 PM