FAQ

Whom do I contact if I have a payment discrepancy in Bill Payer?
If a payment discrepancy occurs, you can contact Presidential's Customer Service Center at 800-383-6266 and we will create a case with the Bill Payer ...
Fri, Mar 13, 2020 at 1:50 PM
If I apply for Bill Payer and do not use it, will I be charged?
The Bill Payer feature is free for Checkless Checking, Checking PLUS, Super, Special, Internet Checking, Money Market and personal Money Market Plus custo...
Fri, Mar 13, 2020 at 1:53 PM
I have had Bill Payer in the past but have not used it for several months. Why can't I access it now?
If you have not used your Bill Payer account for at least six months and you are unable to access it now; the account has most likely been deactivated for...
Fri, Mar 13, 2020 at 1:55 PM
How do I make my opening deposit to my account opened via the Internet?
You can make deposits in the following ways:    By transferring money from an existing Presidential account By mailing us a check (please make the check...
Fri, Mar 13, 2020 at 1:59 PM
What are the penalties for early withdrawal?
Please refer to our Account Portfolio for Penalty details.  
Fri, Mar 13, 2020 at 2:02 PM
What's going to happen when my CD matures?
Your CD is set up to automatically renew at the current rate and same term. You will receive a reminder notice one month before maturity that will outline...
Fri, Mar 13, 2020 at 3:01 PM
How long of a grace period after automatic renewal do I have to change my mind?
You have seven calendar days (1 business day on a 30 day CD) to either change the term, add funds to your CD or withdraw your funds without a penalty.
Fri, Mar 13, 2020 at 3:06 PM
How do I withdraw the monthly interest from my CD?
There are a number of options to withdraw the interest from your CD. You may request to receive an interest check by mail, transfer the interest to anot...
Fri, Mar 13, 2020 at 3:20 PM
What is an IRA?
This is not intended to be tax advice. Please consult a qualified tax advisor. An Individual Retirement Account (IRA) is a type of savings account t...
Fri, Mar 13, 2020 at 4:10 PM
How do I view secure email responses?
You can review responses to secure emails that you've sent by clicking on Check Message Status on the secure email page and then clicking on the drop do...
Mon, Jul 20, 2020 at 12:51 PM